His office says that some 5,000 New York Zipcar members will illegally charged damages fees between 20. Given that many Zipcars in NYC are kept in unmonitored - or minimally monitored - parking lots, where damage could occur at any time, this practice is particularly troubling.Īccording to Schneiderman, this also isn’t just a handful of incidents. Rather than notify the customer of the alleged damage and give them an opportunity to demonstrate they were not responsible, the AG’s office says that Zipcar would simply make a determination about who was driving the vehicle at the time it was damaged, then charge that member’s account up to $1,000. New York law says that car rental customers must be given the chance to dispute damage fees before they are assessed, but an investigation by the office of Attorney General Eric Schneiderman claims to have found that Zipcar was hitting members with damage fees before telling them about the suspected damage.
ZIPCAR NEW YORK DRIVERS
Nevertheless, the New York Attorney General’s office says Zipcar was routinely charging drivers for damage fees that violated state law. Problem is, when a Zipcar gets damaged, it can difficult to say who’s to blame. With Zipcar, members can rent a car for a few hours without having to stand in line, fill out paperwork, or wait for the car to be brought around. 7.28.16 10:50 AM EDT By Chris Morran your lip zipcar NEW YORK rental cars
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